Terms of Service

Last updated: April 27, 2026 · Version 1.0.0 · Effective: April 27, 2026

EDUCATIONAL TEMPLATE NOTICE. This document is a template drafted for the Unbind product. It is intended to be 99.99% production-ready, but the operating legal entity, registered address, governing law, and venue must be confirmed by qualified counsel before public use.

These Terms of Service (the “Terms”) govern your access to and use of the products and services provided by Unbind, Inc. (“Unbind,” “we,” “us,” or “our”), including our website (the “Site”), our web and desktop applications (collectively, the “Service”), and any related APIs and offerings.

By creating an account, accessing the Site, or using the Service, you agree to be bound by these Terms. If you do not agree, you may not access or use the Service.

Definitions
Eligibility and accounts
Description of the Service
Plans, billing, and renewals
Free trials and promotional credits
Refunds and chargebacks
Customer Content and ownership
Licence to Unbind
Acceptable use
AI features
Third-party services
Beta features
Service availability and changes
Suspension and termination
Confidentiality
Intellectual property
Feedback
DMCA and copyright complaints
Disclaimers
Limitation of liability
Indemnification
Governing law and venue
Dispute resolution; arbitration; class-action waiver
Export controls and sanctions
Changes to these Terms
Miscellaneous
Contact us

1. Definitions

“Account” means the unique account you create to access the Service.
“Customer Content” means any text, image, comment, project, manuscript, export artefact, or other material that you upload, create, or otherwise submit to the Service.
“Documentation” means the user-facing documentation we publish for the Service, including in-app help and the marketing site.
“Effective Date” means the date you first accept these Terms, or the date you create your Account, whichever is earlier.
“Order” means the subscription you purchase, including the plan, billing frequency, quantity, and any add-ons.
“Subscription Term” means the period for which you have paid for access to the Service (monthly, annual, or otherwise).
Capitalised terms not defined here have the meaning given in the Privacy Policy or DPA.

2. Eligibility and accounts

2.1 Eligibility

To use the Service you must:

be at least 13 years old (16 years old in the EEA or as required by your local law);
have the legal capacity to enter into a binding contract; and
not be barred from receiving the Service under the laws of your country or any applicable export-control or sanctions regime.

If you are accepting these Terms on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms, and “you” refers to that organisation.

2.2 Account security

You are responsible for:

providing accurate, current, and complete information when you register;
keeping your credentials confidential;
using strong, unique passwords and, where available, enabling two-factor authentication (2FA); and
all activity that occurs under your Account, except to the extent caused by Unbind’s breach of its security obligations.

You agree to notify us immediately at [email protected] if you suspect any unauthorised use of your Account.

2.3 One Account per user

Each Account is for a single individual or organisation. You may not share login credentials or use a single Account to provide the Service to third parties unless explicitly permitted by your plan.

3. Description of the Service

Unbind is a visual book authoring and world-building platform. The Service lets you:

author projects on an infinite canvas with seven node types (character, location, event, chapter, lore, note, group);
connect story elements with semantic relationship types;
write chapter manuscripts with a rich-text editor that supports inline mentions of your story elements;
collaborate with co-authors and editors in real time, with comments and role-based permissions;
run optional AI-powered actions (drafting, summarising, suggesting connections);
export your work as PDF (including PDF/X-1a), EPUB, and DOCX;
use a desktop application (macOS / Windows) with offline-first persistence.

We may modify, add, or remove features from time to time as described in Section 13.

4. Plans, billing, and renewals

4.1 Plans and Orders

Current plan tiers, included features, limits, and pricing are listed on our pricing page and within the Service. By submitting an Order, you agree to pay the applicable fees for your selected plan.

4.2 Payment

Payments are processed by Stripe as our payment processor. By providing payment details you authorise us, through Stripe, to charge the payment instrument you supply for all fees associated with your Order, including renewals.

4.3 Auto-renewal

Subscriptions automatically renew at the end of each Subscription Term for an additional period of equal length at the then-current rate, unless you cancel before the renewal date. You can cancel at any time from Settings → Billing → Cancel subscription. Cancellation takes effect at the end of the current paid period; you retain access until then.

4.4 Price changes

If we change pricing for an existing plan, we will give you at least 30 days’ notice by email and an in-app notice. Price changes apply at your next renewal. If you do not accept the new price, you may cancel before the renewal takes effect.

4.5 Taxes

Listed prices do not include taxes unless stated otherwise. You are responsible for any sales, use, value-added (VAT), goods-and-services (GST), or similar taxes assessed by any taxing authority on your purchase. Where required by law, we will collect and remit such taxes through Stripe.

4.6 Late or failed payments

If a payment fails, we will retry the charge for up to 14 days and email you reminders. If we cannot collect payment by the end of that grace period, we may suspend access to paid features. We may charge interest on overdue amounts at the lesser of 1.5% per month or the maximum rate permitted by law.

4.7 Plan limits and entitlements

Plan limits (such as project count, storage, AI quotas, or seats) are enforced by our EntitlementService. If you exceed a hard limit, the affected feature will be paused for your Account until you upgrade or your usage falls back within the limit. We will give you reasonable in-product warnings before reaching a hard limit.

5. Free trials and promotional credits

If we offer a free trial or promotional credit, the terms presented at the time of the offer (including duration and any conversion to paid) are part of these Terms. Free trials may be limited to one per user or organisation. We may modify or terminate trials and promotions at any time before they are accepted.

6. Refunds and chargebacks

6.1 Refunds

Except where required by law (for example, the EU Consumer Rights Directive 14-day cooling-off period for new consumer customers), payments are non-refundable. Where the law requires a refund, we will issue it within the legally required time and through the original payment method.

6.2 Chargebacks

If you initiate a chargeback or other payment dispute that we determine to be invalid, we may suspend or terminate your Account. We encourage you to contact [email protected] before disputing a charge so we can resolve the issue directly.

7. Customer Content and ownership

7.1 You own your Customer Content

As between you and Unbind, you retain all right, title, and interest in and to your Customer Content, including all intellectual-property rights. Unbind acquires no ownership of your Customer Content under these Terms.

7.2 Responsibility

You are solely responsible for:

the legality of your Customer Content;
ensuring you have all rights, licences, and consents necessary to upload and process your Customer Content; and
complying with applicable laws (including data-protection, copyright, and content-moderation laws) when you use the Service.

7.3 Backups

While we maintain backups of customer data, you are responsible for keeping your own copies of Customer Content. Use Settings → Privacy → Export my data to download a complete archive at any time.

8. Licence to Unbind

To run the Service, you grant Unbind a worldwide, non-exclusive, royalty-free, fully paid licence to host, store, transmit, copy, display, modify (only to the extent technically required to provide the Service — for example, format conversion for export), and distribute (only to the recipients you choose) your Customer Content. This licence is solely for the purpose of providing and improving the Service for you. The licence ends when you delete the Customer Content or terminate your Account, except to the extent retained for the limited purposes set out in the Privacy Policy (for example, in encrypted backups for up to 30 days).

We do not use your Customer Content to train AI models, advertise to you, or market to third parties.

9. Acceptable use

Your use of the Service is subject to the Acceptable Use Policy, which is incorporated into these Terms by reference. Violations may result in suspension or termination as described in Section 14.

10. AI features

10.1 What AI features do

The Service includes optional AI-powered features (e.g., Writer’s Compass, AI prompts, pipeline actions) that send prompts and limited surrounding context to third-party AI providers (currently Anthropic and OpenAI — see sub-processors.md).

10.2 Output is suggestion only

AI output is generated by statistical models. It can be inaccurate, incomplete, biased, offensive, or infringe third-party rights. You are responsible for reviewing AI output before using it. Do not rely on AI output for legal, medical, financial, or safety-critical decisions.

10.3 No training on your content

We have contractual prohibitions in place with each AI sub-processor that prevent them from using your content to train their general-purpose models. We do not opt your content into any training programme.

10.4 Disabling AI

You can disable AI features at any time from Settings → AI. When disabled, no prompts are sent to any AI sub-processor.

10.5 Quotas

Each plan has an AI quota. We may meter, throttle, or queue AI requests. Unused quota does not roll over.

11. Third-party services

The Service may interoperate with third-party services (for example, Google or Apple sign-in, image hosting, or future integrations). Your use of any third-party service is governed by that third party’s terms and privacy policy. We are not responsible for any third-party service.

12. Beta features

We may make features available as “beta,” “preview,” or similar labels. Beta features are provided “as is” and “as available,” may be unstable, and may be modified or discontinued at any time. Disclaimers and limitations of liability in Sections 19–20 apply with full force to beta features.

13. Service availability and changes

13.1 Availability

We aim to keep the Service available with high reliability but do not guarantee uninterrupted access. We may schedule maintenance windows and will provide reasonable advance notice for planned downtime affecting paid users.

13.2 Changes

We may add, modify, or remove features in our reasonable discretion. If a change materially reduces a core function of a paid plan, we will give you at least 30 days’ notice and, if you do not wish to accept the change, you may cancel and receive a pro-rata refund for the unused portion of your Subscription Term.

13.3 Service-level commitments

Service-level commitments, if any, apply only where they are stated in a written order form, master agreement, or DPA accepted by an authorised Unbind representative.

14. Suspension and termination

14.1 Termination by you

You may terminate your Account at any time from Settings → Account → Delete my account. Termination takes effect immediately; deletion of personal data will be completed within 30 days as described in the Privacy Policy.

14.2 Termination by us — for cause

We may suspend or terminate your access immediately if:

you breach these Terms or the Acceptable Use Policy;
your use of the Service creates a material security or legal risk;
your payment method fails and you do not cure within 14 days; or
we are required to do so by law.

14.3 Termination by us — for convenience

We may terminate Free Accounts (Accounts not on a paid plan) for convenience on 30 days’ notice by email. We will not terminate active paid Accounts for convenience during a Subscription Term except where Section 14.2 applies or where we discontinue the Service entirely (in which case we will refund the unused portion of your fees).

14.4 Effect of termination

On termination:

your right to access the Service ends;
you remain responsible for any fees accrued before termination;
we will retain Customer Content for up to 30 days so you can export it, then delete it (subject to Section 14.5);
the provisions intended to survive termination (Sections 6, 7, 8 (last sentence), 16–25, and 27) survive.

14.5 Legal-hold exception

If we are subject to a legal hold, court order, or law that requires longer retention of specific data, we will retain only what is required, only for the period required, and only for that purpose.

15. Confidentiality

Each party will protect the other’s Confidential Information using at least the same degree of care it uses for its own confidential information of similar nature, and not less than a reasonable degree of care. “Confidential Information” includes non-public business, technical, and financial information disclosed in connection with the Service. Customer Content is your Confidential Information. Confidentiality obligations survive for 3 years after disclosure (perpetually for trade secrets).

16. Intellectual property

16.1 Our IP

The Service, the Site, the Documentation, our trademarks (“Unbind”, the Unbind logo), and all software, text, graphics, audio, video, and other material made available by us (other than Customer Content) are owned by Unbind or its licensors and are protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service in accordance with these Terms.

16.2 Restrictions

You may not, except to the extent applicable law expressly permits:

reverse-engineer, decompile, or disassemble the Service;
copy, modify, or create derivative works of the Service;
access the Service to build a competing product or to benchmark it without our prior written consent;
remove or obscure any proprietary notice; or
use any “scraper,” “bot,” or similar automated tool to access the Service in a way that would burden our infrastructure.

16.3 Open-source components

The Service incorporates third-party open-source components, each subject to its own licence. A list of open-source components and their licences is available on request to [email protected].

17. Feedback

If you provide us with suggestions, comments, or other feedback about the Service, you grant us a perpetual, irrevocable, royalty-free, worldwide licence to use, reproduce, modify, and incorporate that feedback into the Service without obligation.

18. DMCA and copyright complaints

If you believe Customer Content on the Service infringes your copyright, please send a notice to our designated copyright agent:

Copyright Agent — Unbind, Inc. Email: [email protected] Postal: [Registered Street Address], [City, State / Province, Postal Code], [Country]

Your notice must include the elements required by 17 U.S.C. § 512(c)(3) (or the equivalent under your local law). We will respond consistent with the safe-harbour requirements of the DMCA, including by terminating the accounts of repeat infringers in appropriate circumstances.

19. Disclaimers

To the maximum extent permitted by law:

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.”
UNBIND AND ITS LICENSORS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECT WILL BE CORRECTED.
AI OUTPUT IS PROVIDED WITHOUT WARRANTY AND MAY BE INACCURATE OR INFRINGING.

Some jurisdictions do not allow exclusion of certain warranties; in those jurisdictions, the exclusions apply only to the maximum extent permitted by law.

20. Limitation of liability

To the maximum extent permitted by law:

IN NO EVENT WILL UNBIND BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR USE, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
UNBIND’S TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID TO US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM AND (B) US$100.

These limitations are essential to the bargain between you and Unbind and apply even if a limited remedy fails of its essential purpose. They do not limit liability that cannot be limited by law (for example, gross negligence, wilful misconduct, fraud, or death or personal injury caused by negligence in jurisdictions where such limitation is unlawful).

21. Indemnification

You will indemnify, defend, and hold harmless Unbind, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to (a) your Customer Content, (b) your breach of these Terms or the Acceptable Use Policy, or (c) your violation of any law or third-party right.

We will indemnify you, at our cost, against third-party claims that the Service, when used as authorised under these Terms, infringes that third party’s intellectual-property rights, and we will pay damages and costs finally awarded against you (or settled by us). This obligation does not apply to claims arising from your Customer Content, your modifications to the Service, your combination of the Service with materials we did not provide, or your use of the Service in violation of these Terms.

22. Governing law and venue

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws principles, and (where applicable) the federal laws of the United States. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Subject to Section 23, the state and federal courts located in [County], Delaware will have exclusive jurisdiction, and you and Unbind consent to personal jurisdiction in those courts.

If you are a consumer in the EEA or the UK, nothing in this section deprives you of mandatory consumer protections that apply in your country of residence, and you may bring proceedings in the courts of that country.

23. Dispute resolution; arbitration; class-action waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO BRING A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL.

23.1 Informal resolution

Before filing a claim, you and Unbind agree to try to resolve the dispute informally. Send a written notice describing the dispute to [email protected]. We will try to resolve the dispute within 60 days.

23.2 Binding arbitration

If informal resolution fails, you and Unbind agree to resolve any dispute arising out of or relating to these Terms or the Service through binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration will take place in [County], Delaware, or, at your option as a consumer, in your county of residence. The arbitrator may award any relief that a court of competent jurisdiction could award.

23.3 Class-action waiver

You and Unbind agree that disputes will be resolved only on an individual basis. You and Unbind waive any right to participate in a class action, mass action, or representative proceeding. If a court finds this waiver unenforceable, the entire arbitration agreement (Sections 23.2–23.3) is unenforceable and the dispute will be resolved in court under Section 22.

23.4 Carve-outs

Either party may bring (a) an action in small-claims court for individual claims within that court’s jurisdiction, and (b) an action seeking injunctive or equitable relief for misuse of intellectual property or breach of confidentiality.

23.5 Opt-out

You may opt out of this arbitration agreement by sending written notice to [email protected] within 30 days of first accepting these Terms. The notice must include your full name, the email address associated with your Account, and a clear statement that you wish to opt out of arbitration.

23.6 EEA / UK consumers

If you are a consumer resident in the EEA or the UK, this Section 23 does not apply where it would conflict with mandatory consumer-protection law. You may also access the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr/.

24. Export controls and sanctions

You represent and warrant that you (a) are not located in any country subject to comprehensive US sanctions (currently Cuba, Iran, North Korea, Syria, the Crimea / DNR / LNR regions of Ukraine, or any country added to that list); (b) are not on any US, EU, UK, or UN denied-party or sanctions list; and (c) will not use the Service in violation of any applicable export-control or sanctions law.

25. Changes to these Terms

We may update these Terms from time to time. When we do, we will:

update the “Last updated” date at the top of the document;
post the updated version in this folder and in the in-app legal page; and
where the change is material, give you at least 30 days’ notice by email and a prominent in-app banner.

Continued use of the Service after the effective date of a material change constitutes acceptance. If you do not accept the change, you may terminate your Account before the effective date and we will refund the pro-rata portion of any pre-paid fees for the unused remainder of your Subscription Term.

26. Miscellaneous

Entire agreement. These Terms (together with the Privacy Policy, AUP, DPA where applicable, and any Order) are the entire agreement between you and Unbind regarding the Service and supersede all prior or contemporaneous agreements.
No waiver. A failure to enforce a right is not a waiver.
Severability. If a provision is found unenforceable, the remaining provisions remain in effect.
Assignment. You may not assign these Terms without our prior written consent. We may assign to an affiliate or in connection with a merger, acquisition, or sale of assets.
Force majeure. Neither party is liable for delay or failure in performance caused by events beyond its reasonable control (acts of God, war, terrorism, civil unrest, pandemic, internet or utility outages, government action), provided the affected party uses reasonable efforts to mitigate.
Notices. Notices to Unbind must be sent to [email protected]. Notices to you may be sent to the email address associated with your Account or posted in-app.
Independent contractors. The parties are independent contractors. Nothing in these Terms creates an agency, partnership, or joint venture.
Headings. Headings are for convenience only.

27. Contact us

Unbind, Inc. Email — General: [email protected] Email — Billing: [email protected] Email — Legal: [email protected] Email — Security: [email protected] Postal: [Registered Street Address], [City, State / Province, Postal Code], [Country]